Revival Careers

Full-Time position located in Orange City, Iowa

Reporting to the Pet Care Supervisor

Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.

Primary Purpose of the Job:
The Pet Care Pro is responsible for being the first point of contact for customers to help provide solutions for their animal health needs and ensure a delightful customer experience. Answers incoming calls and assists with placing orders and answering customer inquiries. Makes outbound calls to new and existing customers and manages key accounts. Works with Customer Care Pros and Marketing team regarding other customer issues including complaints, questions, and product returns to ensure customer satisfaction and promote customer retention.

Essential Duties:

• Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Accurately process customer transactions such as orders, quotes, etc.
• Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
• Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
• Create opportunities to up-sell/cross-sell additional products to meet customer needs.
• Offer products, specials and promotions to grow sales and to meet customer needs.
• Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
• Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
• Attend trade shows annually as needed.

Required Knowledge, Skills, and Abilities:

• High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
• Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
• 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
• Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
• Selling and negotiation skills a plus.
• Ability to pay attention to details and perform at a high level accuracy.
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
• Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
• Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.

Apply Now

Full-Time position located in Orange City, Iowa

Reporting to the Warehouse Manager

Hours: Monday-Friday 8am-4:30pm

Primary Purpose of the Job:
The Package Care Pro (PCP)/Receiving Associate is expected to contribute to our core purpose of delighting our customers through our Be Values. The Package Care Pro operates in a fast-paced environment while maintaining quality, accuracy and the excellent reputation of our company and its products through the picking and packing process. Participates in providing functional guidance and training to others.
The Warehouse Receiving Associate is responsible for the timely and accurate receiving of incoming inventory shipments. Assists with the management of inventory through the warehouse including receiving product, loading into appropriate bins, ensuring proper overflow storage, and maintaining proper inventory levels to service our customers.

Essential Duties for PCP:

• Pack customer orders by verifying products selected for orders and checking off appropriately on packing lists.
• Move cart through bin aisles and manually pick the correct items from product bins.
• Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
• Operate the computer manifest system to process orders for shipment.
• Assist with inventory cycle counting and reconciliation of cycle count variances. Observe and report inventory issues.
• Operate forklift to move and store inventory.
• Restock warehouse inventory as needed.
• Assist with replenishment, packing and organizing the cooler.
• Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
• Report any errors in product selection or quality to supervisor and correct the order as necessary before shipment.
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

Essential Duties for Warehouse Receiving Associate::

• Receive product deliveries daily by checking on the quantity and quality as well as performing inspections to accept or reject the product to ensure quality standards.
• Inspect and identify any damages or shortages in product. Notify returns of any findings.
• Receive and deliver packages and other shipments to internal employees.
• Perform inventory movement on product by loading and moving product from one bin location to the other and to overflow location as necessary.
• Set-up bin locations for new product and ensure proper weight and other requirements.
• Process replenishments.
• Operate forklift and pallet jack to maneuver product through warehouse.
• Assist with labeling product as needed.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• Forklift experience and forklift certification is preferred.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Basic math, reading, and writing skills.
• Solid communication skills and the ability to work independently as well as within a team
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.

Apply Now

Full-Time position located in Orange City, Iowa

Reporting to the Sr Director of Demand & CX

Primary Purpose of the Job:
The E-Commerce Manager is responsible for directing E-Commerce staff, defining E-Commerce strategy as well as communications between E-Commerce team and other departments. Maintain relationships with current vendors along with finding new vendors, tools and systems to assist with further growth of business. Enhance customer experience via consistent website testing and new features/functionality additions.

Essential Duties:

• Direct E-Commerce staff, including E-Commerce Specialists, Marketplace Specialist and Solutions Developer.
• Drive and facilitate communication between E-Commerce and other departments.
• Collaborate and strategize with Sr Director of Demand & CX to direct online channel forecasting, budgeting and forecasting based on past results and future expectancies.
• Manage and/or provide direction for all digital channels including e-mail, SMS, marketplaces, pay per click, organic search, affiliate program, display advertising, social ad campaigns and other initiatives.
• Research existing and potential new digital channels, develop and justify business plan to implement and support.
• Frequently analyze E-Commerce analytics, metrics and campaign results.
• Research online shopper behavior, taking specific actions toward incorporating best practices into company websites to maximize conversion and enhance customer experience.
• Present applicable website updates, practices and other initiatives to marketing and sales departments.
• Troubleshoot customer website issues with sales team members and customers.
• Perform a wide variety of online testing on multiple browsers and device types, recognize and diagnose specific error actions and duplicate described behavior for troubleshooting purposes.
• Build and maintain relationships with current and new vendors to assist with further growth of business.

Required Knowledge, Skills, and Abilities:

• Bachelor's Degree in Business, Marketing or related field.
• 5+ years' experience managing E-Commerce, digital marketing channels, and E-Commerce site merchandising.
• Prior management experience required.
• Experience with online research, purchasing and online testing.
• Exceptional verbal and written communication skills. Ability to communicate effectively with customers, management, and co-workers and present in front of large groups.
• Excellent PC skills, including Microsoft Office and web/online skills.
• Google Analytics experience required
• Extreme familiarity with search engines and influences behind search ranking factors
• Well versed in multiple technology platforms, including mobile, tablets, PC, etc.
• Strong analytical and problem-solving abilities.
• Excellent math skills and ability to create budgets & forecasts.
• Ability to multitask with a high attention to detail.
• Strong organizational skills.

Apply Now