Revival Careers

Full-Time position located in Orange City, Iowa

Reporting to the Warehouse Manager

Primary Purpose of the Job:
The Warehouse Lead is responsible for assisting the Warehouse Manager with the day-to-day workflow of the warehouse by supporting the Warehouse Manager and providing support where needed for the team. The Warehouse Lead will serve as the trainer for new staff, provide support for receiving, and picking, packing and manifesting customer orders. The Warehouse Lead will assist with providing work direction and guidance to warehouse team.

Essential Duties:

• Provide daily work direction and guidance to warehouse team to meet daily order fulfillment and shipping goals.
• Assist with the management of work scheduled for the warehouse team to ensure proper coverage to service customers.
• Process payroll timesheets and approve time off in the Warehouse Manager's absence.
• Serve as primary trainer for new warehouse team members. Coach and mentor new staff and provide feedback on efficiencies and metrics.
• Manage inventory cycle count process and packing audits.
• Communicate expectations to warehouse employees, provide direction, instructions, and timely feedback to help improve individual performance metrics.
• Prepare inventory and expiration sheets weekly.
• Assist Warehouse Manager with the development and maintenance of accurate warehouse procedures.
• Attend various cross-function team meetings as needed.
• Serve as a lead over warehouse team by training and providing lead work direction and guidance to assigned staff as well as assist with prioritization of work assignments for Warehouse team.
• Provide back-up support for all roles within the warehouse team, i.e. Package Care Pros, Receiving, Returns, etc..
• Operate forklift and pallet jack to maneuver product through warehouse.
• Correct any error in product selection or quality and correct the order as necessary before shipment.
• Establish safe working practices for all tasks and ensure employees receive effective and timely training in safe work practices and within the regulations of all OSHA local and state regulations.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

Required Knowledge, Skills, and Abilities:

• High School diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• Forklift experience and forklift certification is required.
• Ability to make effective decisions in an expedient manner.
• Proven leadership, good verbal communication skills.
• Ability to multi-task with a high attention to detail.
• Basic math, reading, writing, and computer skills.
• Ability to interact with the public, customers and co-workers in a professional manner.
• Ability to work independently as well as within a team.
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.

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Full-Time position located in Orange City, Iowa

To qualify for remote work, an applicant must live more than 1 hour from the office but within 3 hours.

A minimum of 2 weeks onsite onboarding training will be mandatory.

Reporting to the Pet Care Supervisor

Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.

Primary Purpose of the Job:
The Pet Care Pro is responsible for being the first point of contact for customers to help provide solutions for their animal health needs and ensure a delightful customer experience. Answers incoming calls and assists with placing orders and answering customer inquiries. Makes outbound calls to new and existing customers and manages key accounts. Works with Customer Care Pros and Marketing team regarding other customer issues including complaints, questions, and product returns to ensure customer satisfaction and promote customer retention.

Essential Duties:

• Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Accurately process customer transactions such as orders, quotes, etc.
• Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
• Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
• Create opportunities to up-sell/cross-sell additional products to meet customer needs.
• Offer products, specials and promotions to grow sales and to meet customer needs.
• Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
• Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
• Attend trade shows annually as needed.

Required Knowledge, Skills, and Abilities:

• High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
• Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
• 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
• Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
• Selling and negotiation skills a plus.
• Ability to pay attention to details and perform at a high level accuracy.
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
• Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
• Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.
• Occasional onsite training may be required.

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Full-Time position located in Mapleton, Iowa

To qualify for remote work, an applicant must live more than 1 hour from the office but within 3 hours.

A minimum of 2 weeks onsite onboarding training will be mandatory.

Reporting to the Pet Care Supervisor

Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.

Primary Purpose of the Job:
The Pet Care Pro is responsible for being the first point of contact for customers to help provide solutions for their animal health needs and ensure a delightful customer experience. Answers incoming calls and assists with placing orders and answering customer inquiries. Makes outbound calls to new and existing customers and manages key accounts. Works with Customer Care Pros and Marketing team regarding other customer issues including complaints, questions, and product returns to ensure customer satisfaction and promote customer retention.

Essential Duties:

• Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Accurately process customer transactions such as orders, quotes, etc.
• Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
• Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
• Create opportunities to up-sell/cross-sell additional products to meet customer needs.
• Offer products, specials and promotions to grow sales and to meet customer needs.
• Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
• Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
• Attend trade shows annually as needed.

Required Knowledge, Skills, and Abilities:

• High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
• Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
• 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
• Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
• Selling and negotiation skills a plus.
• Ability to pay attention to details and perform at a high level accuracy.
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
• Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
• Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.
• Occasional onsite training may be required.

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Full-Time position located in Orange City, Iowa or Mapleton, Iowa

Primary Purpose of the Job:
The Customer Care Pro is primarily responsible for handling daily customer service issues and escalation calls. Negotiates with vendors to solve customer issues with products. Track and monitor the lifecycle of customer service concerns from charges, credits, and returns to ensure high-quality customer service and promote customer delight.

Essential Duties:

• Ensure a quality customer experience by providing a point of contact for customer inquiries and utilize best practices to ensure that all inquiries are promptly, efficiently and courteously handled.
• Create and update customer service cases as needed and help Pet Care Pros with questions regarding customer service issues.
• Provide ongoing feedback and coaching to sales team members on customer service skills to ensure all customer service issues are handled to meet or exceed customer expectations.
• Handle customer service issues and escalated calls from customers.
• Enter exceptions for packages and contact customer as needed regarding shipping and other changes.
• Manage order cancellation process including replacing orders, reshipping, and issuing of return label and call tags for returning packages and provide appropriate follow-up and communication with customers.
• File claims with shipping carriers for damaged and/or lost packages.
• Issue refunds in NetSuite, PayPal and Amazon.
• Work A to Z claims in Amazon as well as Better Business Bureau claims.
• Communicate with vendors and proprietary brand vendors on product issues/returns and any drop ship item issues.
• Process microchip file daily.
• Communicate with vendors concerning adverse event cases and customer service issues.
• Work with Warehouse team on unauthorized RMA's when received.
• Enter warehouse errors in NetSuite.
• Provide training to new hires on Customer Service processes and procedures.
• Assist with other customer service issues and queue calls, as needed.
• Update Customer Service Processes as changes occur.
• Back up to the Omnichannel Sales Assistant for daily reports in their absence.
• Maintain off headset inventory.

Required Knowledge, Skills, and Abilities:

• High School diploma or equivalent.
• 3-5 years of business experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills.
• Exceptional listening and analytical skills
• Strong knowledge of customer care processes and techniques.
• Solid analytical and problem solving abilities.
• Strong computer skills (MS Office) and data entry.
• Proven ability to achieve and maintain departmental quality standards.

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Full time position located in Orange City, IA

Reporting to the Warehouse Manager

Primary Purpose of the Job:
The Package Care Pro (PCP) is expected to contribute to our core purpose of delighting our customers through our Be Values. The Package Care Pro operates in a fast-paced environment while maintaining quality, accuracy and the excellent reputation of our company and its products through the picking and packing process. Participates in providing functional guidance and training to others.

Essential Duties:

• Pack customer orders by verifying products selected for orders and checking off appropriately on packing lists.
• Move cart through bin aisles and manually pick the correct items from product bins.
• Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
• Operate the computer manifest system to process orders for shipment.
• Operate forklift to move and store inventory.
• Restock warehouse inventory as needed.
• Assist with replenishment, packing and organizing the cooler.
• Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
• Report any error in product selection or quality to supervisor and correct the order as necessary before shipment.
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

Required Knowledge, Skills, and Abilities:

• High school diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• Forklift experience and forklift certification is preferred.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Basic math, reading, and writing skills.
• Solid communication skills and the ability to work independently as well as within a team.
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.

Apply Now