Full time position located in Orange City, Iowa

Primary Purpose of the Job:
The eCommerce Specialist is responsible for the execution of our marketing campaigns as it relates to eCommerce on-site promotions, email campaigns and SMS messages for Revival Animal Health, Great Companions & Microchip ID Systems as well as other potential future businesses. This position will assist in the monitoring and reporting on key performance metrics for email, SMS and on-site promotions (i.e. banners) as agreed on by the Marketing/eCommerce Team. This position will also assist with other digital channels such as affiliate networks and customer feedback channels.

Essential Duties
• Assist with the promotional, educational and automated email marketing campaigns (post-purchase, onboarding, re-engagement, etc.) including setting-up campaigns, inserting appropriate content, scheduling deployments or workflows. Also, inserting appropriate tracking parameters and ensuring quality standards are met (optimized, user and mobile-friendly).
• Coordinates with marketing teams on SMS campaign efforts, including execution of content as well execution of pop-up signup changes.
• Support reporting and help monitor key performance metrics of all email & SMS campaigns.
• Contribute to and assist with email/SMS and potentially other Ecomm channel data preparation for various recurring Ecomm and Marketing team meetings.
• Assist with email and SMS segmentation and list growth strategies
• Support the affiliate marketing channel with the monitoring of publishers, ads and monthly spend goals
• Coordinates, executes, implements process and monitors NPS and other survey efforts
• Manages the development, execution and testing of banners and site messaging on both the Revival and Great Companions websites as outlined by the Marketing Team in campaign briefs.
• Monitor competition, research Email/SMS campaign best practices and apply them to the execution of our Email/SMS campaigns and initiatives.
• Perform a wide variety of website testing on multiple browsers and device types, recognize and diagnose specific error actions and duplicate described behavior for troubleshooting purposes.

Non-Essential Duties
• Other duties as assigned by management.

Required Knowledge, Skills, and Abilities
• Bachelor’s Degree in Business, Marketing, or related field
• 1-3 years of experience in E-Commerce, digital marketing channels, and/or email campaigns
• Excellent PC skills, including MS office, Outlook, HTML
• Marketing Tool Software experience, Klaviyo is a plus
• Ability to work cross-functionally and prioritize requests based on company goals
• Excellent oral and written communication skills
• Strong conceptualization, driving alignment, planning resources, managing deadlines, and objectives, delivering analysis, and recommendations.
• Ability to multi-task and manage projects in fast-paced, deadline driven environment

Primary Purpose of the Job:
The IT System Support team member will assist in being responsible for day-to-day management and maintenance of all technology-related functions of the company. The position will partner and work with other team members to provide help desk support to end users on a variety of things including all databases, software, and equipment. Responsible for managing all new hire desktop setup for all team members. Assist in a variety of projects related to integration and equipment upgrades. Work with a team to deliver on the company’s goals and initiatives.

Essential Duties
• Assist in the deployment, monitoring, maintenance, development, upgrades, documentation, and support of all IT & Business (SaaS, laaS, PaaS, DRaaS,etc) systems including servers, PC’s, operations systems, phones, printers, and software applications.
• Provide consistent help desk related support to end uses on a variety of technical problems including the repair of hardware and software systems
• Assist in the maintenance and support of software releases across system platforms and implement vendor software, hardware, and security patches using these platforms
• Perform new hire desktop/laptop setup including Windows, phone setup, and other computer applications specific to each position
• Be the Go-To for IT Inventory equipment, replacement, and life cycle
• Assist in managing all aspects of building security to include access to the building (key fobs), server room security, and serve as first point of contact to all security alarms and systems.
• Provide after-hours support for planned maintenance, perform on-call emergency support and weekend rotation
• Assist in on-prem and cloud infrastructure administration and serve as the main point of contact for end user computer equipment.
• Coordinate office cubicle design and installation as needed.
• Be part of a team troubleshooting issues as reported in the database and other related systems, and communicate with users to provide timely and accurate resolution of issues
• Assist in technical projects related to implementation of new capabilities, functionalities, modules, 3rd party integrations, and add-ons.
• Other duties as assigned by management.

Required Knowledge, Skills, and Abilities
• Degree in Information Technology, Computer Information Systems, or Computer Science
• Minimum 3 years of equivalent experience working as System Support, IT Administration/help desk support or equivalent role
• Must be a self-starter able to operate equally well as an individual and in a team environment
• Ability to dynamically shift at a rapid pace between tasks depending on ever-changing business needs
• Strong analytical and problem-solving abilities
• Must be well-organized with the ability to handle competing demands and keep up with multiple deadlines with a high degree of accuracy.
• Demonstrated ability to quickly learn and adapt to new technologies.
• Excellent customer service skills with both internal and external customers.

Full time position located in Orange City, Iowa

Primary Purpose of the Job:

The Package Care Pro (PCP) is expected to contribute to our core purpose of delighting our customers through our Be Values. The Package Care Pro operates in a fast-paced environment while maintaining quality, accuracy and the excellent reputation of our company and its products through the picking and packing process. Participates in providing functional guidance and training to others.

Essential Duties
• Pack customer orders by verifying products selected for orders and checking off appropriately on packing lists.
• Move cart through bin aisles and manually pick the correct items from product bins.
• Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
• Operate the computer manifest system to process orders for shipment.
• Assist with inventory cycle counting and reconciliation of cycle count variances. Observe and report inventory issues.
• Operate forklift to move and store inventory.
• Restock warehouse inventory as needed.
• Assist with replenishment, packing and organizing the cooler.
• Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
• Report any error in product selection or quality to supervisor and correct the order as necessary before shipment.
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

Required Knowledge, Skills, and Abilities
• High school diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Basic math, reading, and writing skills.
• Solid communication skills and the ability to work independently as well as within a team.
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.

Working Conditions
• Ability to lift to 50 pounds. Above 50lbs would require a 2-person lift.
• Moderate overtime and weekend work required throughout the year.