Revival Careers

Full time position located in Orange City, IA
Reporting to the Business Services Manager

Primary Purpose of the Job:

The System Support Specialist is responsible for assisting the Business Services Manager in the administration, configuration, reporting, and day-to-day support of the company's order entry and database system. The role will be a system administrator and will help lead projects related to new implementations, modules, integrations, and new capabilities. Works closely will all departments to understand business objectives, research, develop, and implement solutions to meet those needs. Oversees system integrity and performance as well as on-going maintenance.

Essential Duties:

• Perform Net Suite administrative functions such as customization of forms, fields, and reports and create saved searches, dashboards, workflows, and other custom solutions.
• Be part of the team that fills system expert roles in Net Suite, WMS software, and other related systems.
• Assist in troubleshooting issues as reported for Net Suite, WMS, and other related systems and communicate with users to provide timely and accurate resolution of issues.
• Perform integrity testing of system upgrades and development releases prior to migration to production.
• Assist in regular maintenance of the database as necessary to ensure smooth operation.
• Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation.
• Take lead in evaluating current state, research, and implement effective solutions designs for all departments to achieve desired business objectives.
• Manage system technical projects related to implementation of new capabilities, functionalities, modules, 3rd party integrations and add-ons.
• Perform backup support for IT.
• Other duties as assigned by management.

Required Knowledge, Skills, and Abilities:

• Bachelor's degree in Information Technology, Computer Information Systems, or Computer Science.
• 3 - 5 years of equivalent experience working as a System Support Specialist or equivalent role.
• Experience in NetSuite is a plus.
• Exceptional PC skills, including Microsoft Office.
• Project Management experience preferred.
• Self-starter with strong organizational and time management skills.
• Excellent interpersonal skills including ability to maintain effective working relationships with customers, vendors and internal team members.
• Demonstrated ability to analyze problems and understand the necessary components of a solution through analysis, planning, testing and reporting.
• Strong analytical and problem-solving abilities.
• Ability to handle competing demands and keep up with multiple deadlines with a high degree of accuracy.

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Full-Time position located in Orange City, Iowa

To qualify for remote work, an applicant must live more than 1 hour from the office but within 3 hours.

A minimum of 2 weeks onsite onboarding training will be mandatory.

Reporting to the Pet Care Supervisor

Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.

Primary Purpose of the Job:
The Pet Care Pro is responsible for being the first point of contact for customers to help provide solutions for their animal health needs and ensure a delightful customer experience. Answers incoming calls and assists with placing orders and answering customer inquiries. Makes outbound calls to new and existing customers and manages key accounts. Works with Customer Care Pros and Marketing team regarding other customer issues including complaints, questions, and product returns to ensure customer satisfaction and promote customer retention.

Essential Duties:

• Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Accurately process customer transactions such as orders, quotes, etc.
• Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
• Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
• Create opportunities to up-sell/cross-sell additional products to meet customer needs.
• Offer products, specials and promotions to grow sales and to meet customer needs.
• Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
• Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
• Attend trade shows annually as needed.

Required Knowledge, Skills, and Abilities:

• High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
• Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
• 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
• Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
• Selling and negotiation skills a plus.
• Ability to pay attention to details and perform at a high level accuracy.
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
• Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
• Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.
• Occasional onsite training may be required.

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Full-Time position located in Mapleton, Iowa

To qualify for remote work, an applicant must live more than 1 hour from the office but within 3 hours.

A minimum of 2 weeks onsite onboarding training will be mandatory.

Reporting to the Pet Care Supervisor

Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.

Primary Purpose of the Job:
The Pet Care Pro is responsible for being the first point of contact for customers to help provide solutions for their animal health needs and ensure a delightful customer experience. Answers incoming calls and assists with placing orders and answering customer inquiries. Makes outbound calls to new and existing customers and manages key accounts. Works with Customer Care Pros and Marketing team regarding other customer issues including complaints, questions, and product returns to ensure customer satisfaction and promote customer retention.

Essential Duties:

• Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Accurately process customer transactions such as orders, quotes, etc.
• Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
• Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
• Create opportunities to up-sell/cross-sell additional products to meet customer needs.
• Offer products, specials and promotions to grow sales and to meet customer needs.
• Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
• Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
• Attend trade shows annually as needed.

Required Knowledge, Skills, and Abilities:

• High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
• Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
• 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
• Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
• Selling and negotiation skills a plus.
• Ability to pay attention to details and perform at a high level accuracy.
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
• Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
• Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.
• Occasional onsite training may be required.

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Primary Purpose of the Job:

The Graphic Designer is responsible for the conception, design and production of all marketing and brand materials for print, graphic, web, email, and advertising. Develops and produces creative designs to ensure that imagery and messaging promote a consistent brand identity for all Revival companies. Collaborates with all departments to support various design and special graphic project needs company-wide.

Essential Duties:

• Work collaboratively and proactively with all departments to translate creative strategies and requests into innovative design solutions for traditional marketing channels and digital initiatives. Ensure consistent integration of brand identity and brand message.
• Design and create layouts for all marketing material including logos, catalogs, product labels, banners, customer emails, flyers, box stuffers and calendars.
• Work with marketing team to receive new and updated product images, prep for image library and upload to websites.
• Take in-house product photos and prep images for image library.
• Create and prep ads and articles for various trade magazines and websites.
• Ensure consistent brand identity and voice across all marketing materials.
• Work with E-Commerce team to support various special projects as needed for website and social media campaigns.
• Create squinch files for marketing team after each catalog.
• Support all company departments by creating and designing various projects including forms, materials, signs, ads, posters, and other miscellaneous special projects as requested.

Required Knowledge, Skills, and Abilities:

• Associate's Degree in Graphic Design. Bachelor's degree preferred.
• Up to 3 years' experience working as a graphic designer.
• Excellent Mac skills, including advanced skills in latest Adobe Creative Suite software for digital and print applications and fluency with Mac iOS standards. Basic PC skills.
• Excellent design/layout and production skills using standard graphics software programs.
• Able to create imaginative designs, be open to learning more, and create on-brand work that promotes the company's vision.
• Ability to take initiative and work independently as well as part of a team.
• Time management skills.
• Talent for creativity and problem-solving.
• Strong understanding of both print and digital channels.
• Excellent communication and sound written skills.
• Ability to multi-task and manage projects in fast-paced, deadline driven environment with careful attention to detail.

Non-Essential Duties:

• Other duties as assigned by management.

Working Conditions:

• Occasional overtime work required.
• Lift up to 20lbs.
• Bend, stand, reach, and sit for periods of time.

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Primary Purpose of the Job:

The Marketing Coordinator ensures all jobs move smoothly throughout the marketing department. This role is responsible for running our project management software that connects all activity across the Brand, Product, Creative, Ecommerce, and R&D teams. As a member of the Brand team, this individual coordinates with external events and media to provide the necessary marketing assets.

Essential Duties:

• Serve as the owner of Smartsheet, our project management software, and the marketing department's Process Pro.
• Troubleshoot team member task reports in Smartsheet.
• Build dashboards to support communication across marketing an
d with other departments.
• Create campaign and project sheets for marketing managers in Smartsheet.
• Assist the Brand Marketing Manager in trafficking jobs to appropriate events or media outlets.
• Create UTMs for tracking media performance.
• Track specifications, due dates, and other publication requirements to execute our media plans.
• Help the Sales team prepare for tradeshows and work with the Brand Marketing Manager to create additional marketing assets if requested.
• Complete catalog address changes and requests on a weekly basis.
• Order marketing supplies and collateral and manage asset inventory.
• Collaborate with members of R&D, Product, Creative, and Ecommerce teams on marketing programs.
• Manage entries in our annual calendar photo contest.
• Communicate with customers following contests, drawings, and surveys.
• Proofread or review creative assets as requested.

Required Knowledge, Skills, Abilities and Experience:

• Bachelor's degree or equivalent work experience, concentration in Marketing, Communications, or Business preferred.
• 1-3 years' experience in marketing.
• Experience working with project management software.
• Excellent written and oral communication skills.
• Highly organized with attention to detail.
• Collaborative team player.

Non-Essential Duties:

• Other duties as assigned.

Working Conditions:

• Occasional overtime work required.
• Periodic travel may be required.
• Lift at least 20 lbs.
• Bend, stand, reach and sit for periods of time.

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Primary Purpose of the Job:

The Pricing & Promotions Specialist oversees all product pricing and executes promotional plans for Revival Animal Health, LLC's retail and proprietary brands. With the help of our intelligent pricing tool, you will manage price changes and analyze competitor pricing to help us stay in line with the market. At the direction of the Product Marketing Manager, you'll implement promotional pricing and assist with promotional campaigns.

Essential Duties:

• Manage price changes and promotional pricing on Revival's national and proprietary brand products under the direction of the Product Marketing Manager.
• Coordinate pricing changes with the operations team and communicate with the sales team.
• Monitor competitor price changes to determine if and how we should react.
• Analyze cost increases to determine if we should raise price to preserve margin.
• Work with the Product Marketing Manager to enforce MAP where applicable on our proprietary brand products.
• Assist the Product Marketing Manager with promotional campaigns by coordinating jobs with the Creative team.
• Do price break analysis to determine if price breaks are mutually beneficial to the company and the customer.
• Analyze the business impact of promotions and price changes.
• Determine pricing for Amazon Fulfilled by Merchant items.

Required Knowledge, Skills, Abilities and Experience:

• Bachelor's degree or equivalent work experience, concentration in Marketing or Business preferred.
• 1-3 years' experience, preferably in marketing.
• Exceptional Excel skills and comfortable analyzing large sets of data.
• Analytical with a high attention to detail.
• Collaborative team player with good communication skills.

Non-Essential Duties:

• Other duties as assigned.

Working Conditions:

• Occasional overtime work required.
• Periodic travel may be required.
• Lift at least 20 lbs.
• Bend, stand, reach and sit for periods of time.

Apply Now