Come Join the Revival Paw Squad

We strive for healthy pets & delighted customers… and we have FUN doing it!

Working at Revival has its Benefits

401k/Profit Sharing

Flex Spending

Vision, Dental & Long-Term Disability Coverage Available

Company-Paid Life &
Short-Term Disability Insurance

Health Insurance Plan With HRA Coverage

On-The-Job Training & Employee Development

Annual Paid Outreach Day For Your Favorite Cause

Company-Sponsored Events Celebrations & Lunches

Growing Company With Opportunity For Advancement

Did We Mention Fun Co-Workers?
Seriously… we have a Fun Committee!

Employee Discounts

Employee Assistance Program


In pursuit of healthy pets & delighted customers

Career Opportunities

Reporting to the Pet Registration Manager


Primary Purpose of the Job:

The Pet Registration representative is responsible for being the first point of contact for B2B and B2C customers, helping provide guidance on Pet Registrations as well as educating/selling the customer on products or services that would benefit them. They must provide and ensure a delightful customer experience.  The Pet Registration representative will also play a key role in reuniting pets with their pet parents when they are found. Works closely with the Sales team identifying sales opportunities when working with B2B customers and will assist B2B customers looking for additional products or purchases.


Essential Duties

  • Answer incoming calls and makes outbound calls to/from customers and good Samaritans, Municipalities, Vet Practices, Rescues, Shelters and Breeders. Approx. handles 40-70 calls a day.
  • Makes Outbound calls to locate Pet Parents when a pet is found.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Accurately process customer transactions such as orders of B2C products.
  • Make outbound sales calls to B2B customers, promoting new products avail.
  • Build and retain long-term relationships with every customer.
  • Create opportunities to up-sell/cross-sell additional products to meet customer needs.
  • Offer products, specials, and promotions to grow sales and to meet customer needs.
  • Process customer requests for credits and returns.
  • Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
  • Maintain job knowledge and stay abreast of products available on the market for lost pet reunification.
  • Understand the other verticals available within the division. (Equine Registry, Barn, Hub, Lifetrac)
  • Ability to pay attention to details and perform at a high-level of accuracy.
  • Ability to work from home in an environment that is quiet and meets the requirements to support our 7am – 8pm M-F hours and weekends.


Required Knowledge, Skills, and Abilities

  • High School diploma or equivalent.
  • 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
  • Professional demeanor, dependable, and able to maintain confidential information.
  • Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
  • Solid problem-solving skills; including the ability to identify and evaluate a course of action.
  • Selling and negotiation skills a plus.
  • Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
  • Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
  • Ability to work varying shifts from 7:00am – 8pm and rotating Saturdays/Sundays.


Working Conditions

  • Occasional overtime work required.
  • Bend, stand, reach, and sit for periods of time.
  • Some travel to trade shows required (<5%).
Career Application Form

Full time position located in Orange City, Iowa

Primary Purpose of the Job:

The Package Care Pro (PCP) is expected to contribute to our core purpose of delighting our customers through our Be Values. The Package Care Pro operates in a fast-paced environment while maintaining quality, accuracy and the excellent reputation of our company and its products through the picking and packing process. Participates in providing functional guidance and training to others.

Essential Duties
• Pack customer orders by verifying products selected for orders and checking off appropriately on packing lists.
• Move cart through bin aisles and manually pick the correct items from product bins.
• Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
• Operate the computer manifest system to process orders for shipment.
• Assist with inventory cycle counting and reconciliation of cycle count variances. Observe and report inventory issues.
• Operate forklift to move and store inventory.
• Restock warehouse inventory as needed.
• Assist with replenishment, packing and organizing the cooler.
• Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
• Report any error in product selection or quality to supervisor and correct the order as necessary before shipment.
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

Required Knowledge, Skills, and Abilities
• High school diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Basic math, reading, and writing skills.
• Solid communication skills and the ability to work independently as well as within a team.
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.

Working Conditions
• Ability to lift to 50 pounds. Above 50lbs would require a 2-person lift.
• Moderate overtime and weekend work required throughout the year.

Career Application Form