Revival Careers
Employees at Revival Animal Health strive for healthy pets & delighted customers....and we have FUN doing it! View the above Slide Share to learn about our company values, the great benefits Revival offers, and the types of opportunities we offer. Already convinced you'd like to join our family? View the positions below and apply today!
Career Opportunities
Full-Time position located in Orange City, Iowa
Reporting to the Sr. Director of Demand and CX
Primary Purpose of the Job:
The E-Commerce Manager is responsible for directing E-Commerce staff, defining E-Commerce strategy as well as communications between E-Commerce team and other departments. Maintain relationships with current vendors along with finding new vendors, tools and systems to assist with further growth of business. Enhance customer experience via consistent website testing, troubleshooting and new features/functionality additions.
Responsibilities:
- Direct E-Commerce staff, including E-Commerce Specialists and Solutions Developer.
- Build and maintain relationships, monitor performance and hold accountable both current and new third party partners to assist with further growth of business.
- Drive and facilitate communication between E-Commerce and other departments.
- Collaborate and strategize with Sr Director of Demand & CX to drive demand, direct online channel forecasting, budgeting and forecasting based on past results and future projections.
- Manage and/or provide direction for all digital channels including e-mail, SMS, marketplaces, pay per click, organic search, affiliate program, display advertising, social ad campaigns and other initiatives.
- Research existing and potential new digital channels, develop and justify business plan to implement and support.
- Frequently analyze E-Commerce analytics, metrics and campaign results.
- Research online shopper behavior, taking specific actions toward incorporating best practices into company websites to maximize conversion and enhance customer experience.
- Present applicable website updates, practices and other initiatives to marketing and sales departments.
- Troubleshoot customer website issues with sales team members and customers.
- Perform a wide variety of online testing on multiple browsers and device types, recognize and diagnose specific error actions and duplicate described behavior for troubleshooting purposes.
- Required Bachelor's Degree in Business, Marketing or related field.
- 5+ years' experience managing E-Commerce, digital marketing channels, and E-Commerce site merchandising.
- Prior management experience required.
- Experience with online research, purchasing and online testing.
- Exceptional verbal and written communication skills. Ability to communicate effectively with customers, management, and co-workers and present in front of large groups.
- Excellent PC skills, including Microsoft Office and web/online skills.
- Google Analytics experience required. Google Data Studio experience preferred.
- Extreme familiarity with SEO and influences behind search ranking factors.
- Well versed in multiple technology platforms, including mobile, tablets, PC, etc.
- Strong analytical and problem-solving abilities.
- Excellent math skills and ability to create budgets & forecasts.
- Ability to multitask with a high attention to detail.
- Strong organizational skills.
- Ability to dynamically shift at a rapid pace between tasks depending on business needs.
Apply Now
Full time position located in Orange City, IA
Reporting to the Chief Executive Officer
Revival is seeking a Director of Operations who is responsible for the safety, operational, financial and
service performance for our warehouse operations.
Primary Purpose of the Job: As Director of Operations, you are responsible for the operations of the 22,400 sq. ft. packaging and warehousing facility. You will be accountable for achieving overall operating results consistent with individual and company performance goals.
Essential Duties:
- Provide leadership direction and coaching to a team of 20+ warehouse and inventory control personnel responsible for the coordination, shipping, receiving, regulatory compliance, and logistics of raw materials and products
- Oversee warehouse operations, working to establish an engaged work environment with a culture of continuous improvement, collaboration, and accountability
- Partner and collaborate with other functions and leaders to improve processes to enable Revival to serve the growing customer base in a reliable and cost-effective manner
- Analyze data to identify root causes of inefficiencies. Mentor direct reports on how to identify issues using the root cause analysis method and oversee improvement initiatives and the adoption of best practices
- Develop the vision for the facility based on the existing company growth strategy. May lead, manage, and participate in warehouse and capacity capital projects
- Implement and optimize inventory control systems, policies, processes, and procedures and identify opportunities for technology support and automation of warehouse operations
- Responsible for the company's product procurement needs, both proprietary brand and national brands, to insure we have the right products in the right place at the right time.
- Manage outsourced distribution activities with 3PLs, CMOs, and other external suppliers
- Ensure the building is always prepared for either an internal or external audit
- Establish safe working practices for all tasks and ensure employees receive effective and timely training in safe work practices and within the regulations of all OSHA local and state as well as FDA regulations. Observe safety policies, report unsafe acts, hazards and maintain clean and orderly department.
Required Knowledge, Skills, and Abilities:
- Minimum of ten years of operations/warehouse experience, with at least four years of team leadership
- BS or BA in a related field
- A thorough understanding of business operations / management
- Experience with managing safety, and following OSHA regulations and solid working knowledge of relevant regulatory guidance, including FDA and QA/QC is highly desirable
- Knowledge of 5S, Kaizen or Six Sigma Lean Manufacturing Methods
- Proven ability to plan and manage operational process for maximum efficiency and productivity.
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
- Strong working knowledge of data analysis and performance metrics.
- Demonstrated leadership, coaching, and mentoring skills
- Strong experience with enterprise systems, NetSuite and DSI preferred
- Knowledge and experience with cold chain logistics desirable
- Experience and knowledge with setting up a new warehouse or designing materials flows a plus
- Ability to manage multiple people, handle confidential information, manage multiple priorities with a high attention to detail.
- Ability to make effective decisions in an expedient manner.
Apply Now
Full-time in office position located in Orange City, IA
Reporting to the Business Services Manager
Primary Purpose of the Job:
Essential Duties:
- Coordinate drop ship processing which includes creating purchase orders, record tracking information from the vendor, and manage drop ship inventory and backorders.
- Responsible for getting the mail from the post office and distributing incoming mail to team.
- Assist Purchasing with tracking of purchase orders and getting accurate arrival dates.
- Prepare various weekly and monthly reports related to carrier performance, maintain carrier invoice audits to review with manager, and manage address corrections from FedEx and UPS.
- Responsible for lining up freight truck shipments for larger orders in the warehouse.
- Assist with the weekly cycle count by entering cycle count results into the system and perform inventory adjustments as needed.
- Ordering of all office and vending machine supplies and filling the vending machine.
- Responsible for coordinating employee clothing orders, ordering food for employee events, and ordering flowers and gifts when necessary for employees and their families
- Serve as the main backup to the purchaser for inventoried items.
- Back up to welcome visitors, determine nature of business and announce visitors to appropriate personnel. Assist customers with any pickup orders.
- One of the backups to the web operator to import web orders to our software.
- Assist with other general administrative duties as needed
Required Knowledge, Skills, and Abilities:
- Bachelor/Associates degree in Business or equivalent work experience required.
- 1-3 years' experience in related field required
- Must be well-organized and able to handle several functions at once with a high degree of accuracy.
- Strong attention to detail with accuracy and consistency.
- Strong computer skills, including Outlook, Excel, and Word.
- Proficient in Excel including using functions and Pivot Tables.
- Excellent interpersonal skills for both internal and external customers.
- Strong oral and written communication skills.
- Ability to work both as a part of a team and independently.
Working Conditions:
- Occasional overtime work required.
- Lift at least 20 lbs.
- Bend, stand, reach, and sit for periods of time.
Full time position located in Orange City, IA
Reporting to the Business Services Manager
Primary Purpose of the Job:
Essential Duties:
- Perform Net Suite administrative functions such as customization of forms, fields, and reports and create saved searches, dashboards, workflows, and other custom solutions
- Be part of the team that fills system expert roles in Net Suite, WMS software, and other related systems
- Assist in troubleshooting issues as reported for Net Suite, WMS, and other related systems and communicate with users to provide timely and accurate resolution of issues
- Perform integrity testing of system upgrades and development releases prior to migration to production
- Assist in regular maintenance of the database as necessary to ensure smooth operation.
- Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation
- Take lead in evaluating current state, research, and implement effective solutions designs for all departments to achieve desired business objectives
- Manage system technical projects related to implementation of new capabilities, functionalities, modules, 3rd party integrations and add-ons
- Perform backup support for IT
- Other duties as assigned by management
Required Knowledge, Skills, and Abilities:
- Bachelor's degree in Information Technology, Computer Information Systems, or Computer Science
- 3 - 5 years of equivalent experience working as a System Support Specialist or equivalent role
- Experience in NetSuite is a plus.
- Exceptional PC skills, including Microsoft Office
- Project Management experience preferred.
- Self-starter with strong organizational and time management skills.
- Excellent interpersonal skills including ability to maintain effective working relationships with customers, vendors and internal team members.
- Demonstrated ability to analyze problems and understand the necessary components of a solution through analysis, planning, testing and reporting.
- Strong analytical and problem-solving abilities
- Ability to handle competing demands and keep up with multiple deadlines with a high degree of accuracy.
Apply Now
Full-Time position located in Orange City, Iowa
To qualify for remote work, an applicant must live more than 1 hour from the office but within 3
hours.
A minimum of 2 weeks onsite onboarding training will be mandatory.
Reporting to the Pet Care Supervisor
Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.
The Pet Care Pro is responsible for being the first point of contact for customers to help provide solutions for their animal health needs and ensure a delightful customer experience. Answers incoming calls and assists with placing orders and answering customer inquiries. Makes outbound calls to new and existing customers and manages key accounts. Works with Customer Care Pros and Marketing team regarding other customer issues including complaints, questions, and product returns to ensure customer satisfaction and promote customer retention.
Essential Duties:
- Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Accurately process customer transactions such as orders, quotes, etc.
- Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
- Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
- Create opportunities to up-sell/cross-sell additional products to meet customer needs.
- Offer products, specials and promotions to grow sales and to meet customer needs.
- Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
- Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
- Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
- Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
- Attend trade shows annually as needed.
- High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
- Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
- 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
- Professional demeanor, dependable, and able to maintain confidential information.
- Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
- Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
- Selling and negotiation skills a plus.
- Ability to pay attention to details and perform at a high level accuracy.
- Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
- Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
- Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.
- Occasional onsite training may be required.
Apply Now
Full-Time position located in Mapleton, Iowa
To qualify for remote work, an applicant must live more than 1 hour from the office but within 3
hours.
A minimum of 2 weeks onsite onboarding training will be mandatory.
Reporting to the Pet Care Supervisor
Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.
The Pet Care Pro is responsible for being the first point of contact for customers to help provide solutions for their animal health needs and ensure a delightful customer experience. Answers incoming calls and assists with placing orders and answering customer inquiries. Makes outbound calls to new and existing customers and manages key accounts. Works with Customer Care Pros and Marketing team regarding other customer issues including complaints, questions, and product returns to ensure customer satisfaction and promote customer retention.
Essential Duties:
- Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Accurately process customer transactions such as orders, quotes, etc.
- Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
- Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
- Create opportunities to up-sell/cross-sell additional products to meet customer needs.
- Offer products, specials and promotions to grow sales and to meet customer needs.
- Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
- Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
- Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
- Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
- Attend trade shows annually as needed.
- High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
- Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
- 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
- Professional demeanor, dependable, and able to maintain confidential information.
- Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
- Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
- Selling and negotiation skills a plus.
- Ability to pay attention to details and perform at a high level accuracy.
- Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
- Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
- Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.
- Occasional onsite training may be required.
Apply Now
Full time position located in Orange City, IA
Reporting to the Warehouse Manager
Primary Purpose of the Job:
Essential Duties:
- Pack customer orders by verifying products selected for orders and checking off appropriately on packing lists.
- Move cart through bin aisles and manually pick the correct items from product bins.
- Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
- Operate the computer manifest system to process orders for shipment.
- Operate forklift to move and store inventory.
- Restock warehouse inventory as needed.
- Assist with replenishment, packing and organizing the cooler.
- Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
- Report any error in product selection or quality to supervisor and correct the order as necessary before shipment.
- Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
- Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.
Required Knowledge, Skills, and Abilities:
- High school diploma or equivalent.
- 3-5 years of warehouse/manufacturing experience.
- Forklift experience and forklift certification is preferred.
- Ability to thrive in a fast-paced environment.
- Strong attention to detail.
- Basic math, reading, and writing skills.
- Solid communication skills and the ability to work independently as well as within a team.
- Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.
Apply Now
