Full-Time position located in Orange City, Iowa

To qualify for remote work, an applicant must live more than 1 hour from the office but within 3 hours.

A minimum of 2 weeks onsite onboarding training will be mandatory.

Reporting to the Pet Care Supervisor

Hours: Varying shifts from 7:00am – 7:00pm Monday through Friday and rotating Saturdays.

Primary Purpose of the Job:

The Pet Care Pro is responsible for being the first point of contact for customers to help provide solutions for their animal health needs and ensure a delightful customer experience. Answers incoming calls and assists with placing orders and answering customer inquiries. Makes outbound calls to new and existing customers and manages key accounts. Works with Customer Care Pros and Marketing team regarding other customer issues including complaints, questions, and product returns to ensure customer satisfaction and promote customer retention.

Essential Duties:

• Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Accurately process customer transactions such as orders, quotes, etc.
• Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
• Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
• Create opportunities to up-sell/cross-sell additional products to meet customer needs.
• Offer products, specials and promotions to grow sales and to meet customer needs.
• Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
• Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
• Attend trade shows annually as needed.

Required Knowledge, Skills, and Abilities:

• High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
• Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
• 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
• Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
• Selling and negotiation skills a plus.
• Ability to pay attention to details and perform at a high level accuracy.
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
• Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
• Ability to work varying shifts from 7:00am – 7:00pm and rotating Saturdays.
• Occasional onsite training may be required.

Full time position located in Orange City, Iowa

Primary Purpose of the Job:
The eCommerce Specialist is responsible for the execution of our marketing campaigns as it relates to eCommerce on-site promotions, email campaigns and SMS messages for Revival Animal Health, Great Companions & Microchip ID Systems as well as other potential future businesses. This position will assist in the monitoring and reporting on key performance metrics for email, SMS and on-site promotions (i.e. banners) as agreed on by the Marketing/eCommerce Team. This position will also assist with other digital channels such as affiliate networks and customer feedback channels.

Essential Duties
• Assist with the promotional, educational and automated email marketing campaigns (post-purchase, onboarding, re-engagement, etc.) including setting-up campaigns, inserting appropriate content, scheduling deployments or workflows. Also, inserting appropriate tracking parameters and ensuring quality standards are met (optimized, user and mobile-friendly).
• Coordinates with marketing teams on SMS campaign efforts, including execution of content as well execution of pop-up signup changes.
• Support reporting and help monitor key performance metrics of all email & SMS campaigns.
• Contribute to and assist with email/SMS and potentially other Ecomm channel data preparation for various recurring Ecomm and Marketing team meetings.
• Assist with email and SMS segmentation and list growth strategies
• Support the affiliate marketing channel with the monitoring of publishers, ads and monthly spend goals
• Coordinates, executes, implements process and monitors NPS and other survey efforts
• Manages the development, execution and testing of banners and site messaging on both the Revival and Great Companions websites as outlined by the Marketing Team in campaign briefs.
• Monitor competition, research Email/SMS campaign best practices and apply them to the execution of our Email/SMS campaigns and initiatives.
• Perform a wide variety of website testing on multiple browsers and device types, recognize and diagnose specific error actions and duplicate described behavior for troubleshooting purposes.

Non-Essential Duties
• Other duties as assigned by management.

Required Knowledge, Skills, and Abilities
• Bachelor’s Degree in Business, Marketing, or related field
• 1-3 years of experience in E-Commerce, digital marketing channels, and/or email campaigns
• Excellent PC skills, including MS office, Outlook, HTML
• Marketing Tool Software experience, Klaviyo is a plus
• Ability to work cross-functionally and prioritize requests based on company goals
• Excellent oral and written communication skills
• Strong conceptualization, driving alignment, planning resources, managing deadlines, and objectives, delivering analysis, and recommendations.
• Ability to multi-task and manage projects in fast-paced, deadline driven environment

Full time position located in Orange City, Iowa

Primary Purpose of the Job:

The Package Care Pro (PCP) is expected to contribute to our core purpose of delighting our customers through our Be Values. The Package Care Pro operates in a fast-paced environment while maintaining quality, accuracy and the excellent reputation of our company and its products through the picking and packing process. Participates in providing functional guidance and training to others.

Essential Duties
• Pack customer orders by verifying products selected for orders and checking off appropriately on packing lists.
• Move cart through bin aisles and manually pick the correct items from product bins.
• Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
• Operate the computer manifest system to process orders for shipment.
• Assist with inventory cycle counting and reconciliation of cycle count variances. Observe and report inventory issues.
• Operate forklift to move and store inventory.
• Restock warehouse inventory as needed.
• Assist with replenishment, packing and organizing the cooler.
• Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
• Report any error in product selection or quality to supervisor and correct the order as necessary before shipment.
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

Required Knowledge, Skills, and Abilities
• High school diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Basic math, reading, and writing skills.
• Solid communication skills and the ability to work independently as well as within a team.
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.

Working Conditions
• Ability to lift to 50 pounds. Above 50lbs would require a 2-person lift.
• Moderate overtime and weekend work required throughout the year.