Revival Careers

Full-Time position located in Orange City, Iowa

Reporting to the Sr. Director of Demand and CX

• Direct E-Commerce staff, including E-Commerce Specialists and Solutions Developer.
• Build and maintain relationships, monitor performance and hold accountable both current and new third party partners to assist with further growth of business.
• Drive and facilitate communication between E-Commerce and other departments.
• Collaborate and strategize with Sr Director of Demand & CX to drive demand, direct online channel forecasting, budgeting and forecasting based on past results and future projections.
• Manage and/or provide direction for all digital channels including e-mail, SMS, marketplaces, pay per click, organic search, affiliate program, display advertising, social ad campaigns and other initiatives.
• Research existing and potential new digital channels, develop and justify business plan to implement and support.
• Frequently analyze E-Commerce analytics, metrics and campaign results.
• Research online shopper behavior, taking specific actions toward incorporating best practices into company websites to maximize conversion and enhance customer experience.
• Present applicable website updates, practices and other initiatives to marketing and sales departments.
• Troubleshoot customer website issues with sales team members and customers.
• Perform a wide variety of online testing on multiple browsers and device types, recognize and diagnose specific error actions and duplicate described behavior for troubleshooting purposes.

• Required Bachelor's Degree in Business, Marketing or related field.
• 5+ years' experience managing E-Commerce, digital marketing channels, and E-Commerce site merchandising.
• Prior management experience required.
• Experience with online research, purchasing and online testing.
• Exceptional verbal and written communication skills. Ability to communicate effectively with customers, management, and co-workers and present in front of large groups.
• Excellent PC skills, including Microsoft Office and web/online skills.
• Google Analytics experience required. Google Data Studio experience preferred.
• Extreme familiarity with SEO and influences behind search ranking factors.
• Well versed in multiple technology platforms, including mobile, tablets, PC, etc.
• Strong analytical and problem-solving abilities.
• Excellent math skills and ability to create budgets & forecasts.
• Ability to multitask with a high attention to detail.
• Strong organizational skills.
• Ability to dynamically shift at a rapid pace between tasks depending on business needs.

Full-Time position located in Orange City, Iowa

Reporting to the Director of Marketing

• Assist marketing managers in building project schedules using Smartsheet as a project management tool.
• Collaborate with R&D Project Manager to create process management systems and templates for the product development team.
• Create campaign sheets using Smartsheet to support brand managers in campaign planning.
• Build task reports to keep marketing team members on task and abreast of job deadlines.
• Work with brand managers to understand their reporting needs and create dashboards or reports as requested.
• Serve as job trafficker for all creative requests in Smartsheet, assign tasks to appropriate personnel, follow-through on assignments, archive completed tasks, etc.
• Maintain campaign and project workspaces, files and folders to enable the marketing team to quickly find projects.
• Provide marketing team with updates on new project management tool features.
• Help other departments organize job intake processes as needed.

• Approve changes to processes and update Marketing procedures in SharePoint.
• Train new hires on marketing department processes, workflows, and project management tools.
• Ensure marketing department processes are consistently updated as part of the Process Pro team.

• Assist marketing managers in creating a system for managing product information from development through maintenance.
• Be the department go-to for using the Product Information Management System and ensure all product information is accurately uploaded and maintained.

• Bachelor's or Associate's degree in Business or Marketing desired.
• 1-3 years of experience, preferably in a business/marketing setting.
• Understanding of project management basics and scheduling, including dependencies and Gantt charts.
• Proficient in MS Office, including Word, Excel, Outlook, SharePoint and Smartsheet or other project management tool.
• Strong organizational skills and the ability to handle multiple deadlines.
• Excellent interpersonal and written communication skills.
• Ability to follow direction, work independently and follow through.
• • Ability to organize, prioritize, multitask and excel in a fast-paced team environment with a high attention to detail that requires accuracy and consistency.

Full-Time position located in Orange City, Iowa

To qualify for remote work, an applicant must live more than 1 hour from the office but within 3 hours.

A minimum of 2 weeks onsite onboarding training will be mandatory.

Reporting to the Pet Care Supervisor

Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.

• Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Accurately process customer transactions such as orders, quotes, etc.
• Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
• Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
• Create opportunities to up-sell/cross-sell additional products to meet customer needs.
• Offer products, specials and promotions to grow sales and to meet customer needs.
• Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
• Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
• Attend trade shows annually as needed.

• High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
• Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
• 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
• Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
• Selling and negotiation skills a plus.
• Ability to pay attention to details and perform at a high level accuracy.
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
• Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
• Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.
• Occasional onsite training may be required.

Full-Time position located in Mapleton, Iowa

To qualify for remote work, an applicant must live more than 1 hour from the office but within 3 hours.

A minimum of 2 weeks onsite onboarding training will be mandatory.

Reporting to the Pet Care Supervisor

Hours: Varying shifts from 7:00am - 7:00pm Monday through Friday and rotating Saturdays.

• Answer incoming calls from customers and determine customer needs and expectations in order to recommend specific products and solutions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Accurately process customer transactions such as orders, quotes, etc.
• Make outbound sales calls to maintain ongoing customer relations, follow-up with first time customers, inquire about current customer needs and promote specials.
• Build and retain long-term relationships with every customer through phone sales, email communications, connecting at trade shows, walk-ins, etc.
• Create opportunities to up-sell/cross-sell additional products to meet customer needs.
• Offer products, specials and promotions to grow sales and to meet customer needs.
• Process customer requests for credits and returns, provide customer return authorizations and coordinates with Customer Care Pro team to ensure appropriate credit is provided to the customer.
• Keep customer accounts up to date with any changes (i.e., phone number and address changes, delivery schedule, special requests).
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Maintain job knowledge and stay abreast of animal health knowledge and products by participating in educational opportunities through team communications, meetings, continuing education, and other company training opportunities.
• Attend trade shows annually as needed.

• High School diploma or equivalent. Degree or coursework in Marketing, Animal Science, Business Administration or related field desirable.
• Prior experience as a Veterinary Technician or work in the animal healthcare industry preferred, but not required.
• 1-3 years of relevant experience, with at least one year in a call center/customer service environment.
• Professional demeanor, dependable, and able to maintain confidential information.
• Excellent oral and written communication skills as well as strong interpersonal skills and ability to make personal connections with customers.
• Solid problem solving skills; including the ability to identify and appropriately evaluate a course of action.
• Selling and negotiation skills a plus.
• Ability to pay attention to details and perform at a high level accuracy.
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook and internet applications.
• Ability to effectively manage time, handle multiple tasks and respond to requests promptly.
• Ability to work varying shifts from 7:00am - 7:00pm and rotating Saturdays.
• Occasional onsite training may be required.

Full time position located in Orange City, IA

• Pack customer orders by verifying products selected for orders and checking off appropriately on packing lists.
• Move cart through bin aisles and manually pick the correct items from product bins.
• Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
• Operate the computer manifest system to process orders for shipment.
• Operate forklift to move and store inventory.
• Restock warehouse inventory as needed.
• Assist with replenishment, packing and organizing the cooler.
• Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
• Report any error in product selection or quality to supervisor and correct the order as necessary before shipment.
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

• High school diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• Forklift experience and forklift certification is preferred.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Basic math, reading, and writing skills.
• Solid communication skills and the ability to work independently as well as within a team.
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.