• Deliver high-quality customer service and technical support to employees and customers.
• Administer Microsoft 365, including Teams, SharePoint, OneDrive, Exchange, and Office apps.
• Troubleshoot hardware, software, and network issues, ensuring timely resolutions.
• Manage new hire workstation setups, including Windows installation and phone configurations.
• Serve as the primary contact for IT support tickets, prioritizing and resolving issues.
• Maintain IT inventory, including asset tracking, replacement planning, and lifecycle management.
• Assist with NetSuite and other business application administration.
• Test and validate system updates before deployment.
• Document business processes, system specifications, and troubleshooting procedures.
• Support IT infrastructure, including on-prem and cloud environments, ensuring system availability.
• Assist in security management, including access controls and alarm response.
• Provide after-hours and on-call emergency support as needed.
• Coordinate office space planning, including IT setup for new workstations.
• Other duties as assigned by management.

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Minimum 3 years of IT support or system administration experience.
• Strong troubleshooting, analytical, and problem-solving skills.
• Familiarity with ITIL, ITSM, and ticketing systems.
• Ability to multitask and adapt to shifting business needs.
• Excellent organizational and customer service skills.
• Ability to work independently and collaboratively in a team environment.

• Occasional overtime and weekend work required.
• Lift at least 50 lbs.
• Bend, stand, reach, and sit for periods of time.

• Minimal hazards.  General office working conditions most of the time.

Primary Purpose of the Job:
The Pet Care Pro position is a results-driven inside sales position that plays a crucial role in driving business growth by managing inbound and making outbound sales calls, generating leads, ensuring a positive customer experience and meeting sales, profit and customer service targets. Individuals in this role have a passion for sales and customer service, with a knack for building relationships and closing deals.

Essential Duties

Sales and Lead Generation:

Handle inbound and outbound sales calls and emails to potential and existing customers.
Identify and qualify sales opportunities through proactive outreach and follow-ups.
Generate and nurture leads to build a robust sales pipeline.
Attend tradeshows as needed.

Customer Relationship Management:

Develop and maintain strong relationships with customers and prospects.
Understand customer needs and tailor solutions to meet their requirements.
Provide exceptional customer service to ensure a positive customer experience.
Successfully learn and utilize a CRM tool to capture information and service customers and projects.

Product Knowledge and Consultation:

Stay up to date with product knowledge and industry trends.
Advise customers on product features, benefits, and applications.
Follow internal and external policies and regulations related to product usage and recommendations.

Collaboration and Teamwork:

Work closely with the Revival Care Team and other departments to ensure customer satisfaction.
Collaborate with marketing to support lead generation and promotional campaigns.
Participate in team meetings and contribute to the development of sales strategies.

Performance Metrics:

Achieve and exceed individual and team sales targets and performance metrics.
Continuously improve sales techniques and processes to maximize efficiency and effectiveness.
Monitor and analyze sales performance to identify areas for improvement.
Accurately process customer transactions such as orders, quotes, etc.
Discuss key products and/or promotions during each call during focus periods.

Follow-Up and Account Management:

Conduct follow-up activities to ensure customer satisfaction and retention.
Manage and resolve any customer issues or concerns promptly and effectively.
Upsell and cross-sell additional products and services to existing customers.
Maintain customer accounts for accurate information (i.e. phone number, address changes, special requests, notes, etc.)
Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.

Non-Essential Duties

Other duties as assigned by management.

Required Knowledge, Skills, and Abilities

High School diploma or equivalent. Degree, coursework or experience in Marketing, Animal Science, Business Administration or related field desirable.
Proven experience in an inside sales role or similar customer-facing position.
Excellent communication and interpersonal skills.
Strong sales and negotiation abilities with a track record of meeting or exceeding sales targets.
Proficient in using Microsoft Office Suite.
Ability to understand and articulate complex product information.
High level of motivation, initiative, and the ability to work independently.
Strong organizational skills and attention to detail.
Customer-focused with a commitment to providing excellent service.
Results-oriented with a drive to achieve and surpass goals.
Excellent problem-solving and decision-making skills.
Adaptable and able to thrive in a fast-paced environment.
Strong team player with a collaborative approach to work.
Willingness to make outbound sales calls when not accepting inbound calls.

Working Conditions

Occasional overtime work required.
Lift at least 20 lbs.
Bend, stand, reach, and sit for periods of time.
Some travel to trade shows required (<10%).