COVID-19 Revival Animal Health Business ImpactAt Revival, one of our biggest points of difference is our customer care. When that falls below our high standards, even a bit, it's a big deal. We believe in being transparent and owning up to our mistakes. That's why I wanted to let you know about some recent order delays we - like many retailers - have experienced. If you have ordered recently and we let you down, I am so sorry. The good news is we're putting measures in place to make sure every package gets out the door on time and it is getting better.
So why the lag in order shipments? It's a combination of things. We've had people out, implemented extra precautions due to coronavirus, made a major system upgrade, and experienced an abundance of orders. As a small team, we're hustling to get every package to you and your pets as quickly as we can. Good thing we love a challenge!
Thank you for your continued business and your patience. Even though most orders are still getting the service you've come to expect from us, most isn't enough for us and we're committed to making sure that every interaction you have with Revival is delightful. You deserve that, and so do your pets. If your recent experience has not met your expectations, please don't hesitate to reach out to our Customer Care Pros. We will make it right. We always do.
Jim Rossiter CEO, Revival Animal Health